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All posts tagged "internet access"


Wednesday, July 13, 2011

Comcast's Two-Strike-And-You're-Dead Policy is Terrifying

Posted by Jason Dunn in "Digital Home Articles & Resources" @ 01:30 PM

http://kotaku.com/5820450/the-day-c...rnet-for-1-year

"Today I came home to find my 15 MB down/3 MB up Comcast broadband service had been shut off due to exceeding their 250 GB/month data cap policy. This had happened the month before, and I called and had a polite but irritated conversation with Comcast's "Customer Security" department (since the regular customer service folks could not help.) According to them I had exceeded their 250 GB monthly cap, and they asked how that might have happened."

Whoa boy. I read this story with a grimace on my face. On the one hand, you have Comcast's completely over-the-top reaction to a customer blowing his data usage cap two months in a row: total account termination. That's just insane. That's the sort of extreme measure you take if your customer was doing something illegal or unethical. Going over a data usage cap? Bill the customer extra, but don't terminate his account. Read more...


Tuesday, May 31, 2011

Shaw Communications Ups Internet Transfer Caps, Lays Out Plan for Big Speed Boost

Posted by Jason Dunn in "Digital Home Talk" @ 08:30 AM

http://shaw.ca/newpackages/?WT.mc_id=C995A2047S98

"Today we are excited to share our new direction on Internet pricing and packaging with you, our customers. With your help, we've created a model that we hope you'll agree is fair, flexible and offers a variety of options for customers today and into the future. We'd like to thank the hundreds of customers who took time to come out to the 34 sessions and those who shared their ideas online. Many of those who participated are the technology innovators who told us they wanted an Internet experience that worked not only today, but for the needs of tomorrow. We also heard that our customers wanted transparency, more choice of internet speed and data options, increased flexibility to meet their varied needs, and above all, fairness."

There's been a lot of noise here in Canada bout UBB (Usage-Based Billing), and as one of the big ISPs here in Canada, Shaw is right in the thick of this fight. Unlike, it seems, the rest of the major ISPs (Bell, Rogers, etc.) Shaw is actively seeking out feedback from their customers and have come up with some interesting results. Read more...


Thursday, April 7, 2011

The UBB Deception: Usage Based Billing in Canada Explained

Posted by Jason Dunn in "Digital Home News" @ 09:30 PM

This is one of more easier to understand videos when it comes to the issue of Usage Based Billing - UBB - and what it really means. I'm putting this on every site in the network because if you're in Canada, you need to understand what's happening (everyone else in the world might find it interesting). Now that one of the ISPs here in Canada has admitted that the pricing of their plans is not linked to actual use, the logic behind UBB start to become even more baffling. We know the motivation is money, but as a "small c capitalist" I believe there's room for plenty of profit while still being fair to your customers. The model of usage-based billing we use in society for buying clothes and food should be applied in the same way for a data connection. Read more...


Saturday, January 29, 2011

Two-Thirds of US Internet Users Lack Broadband

Posted by Jason Dunn in "Digital Home News" @ 12:30 PM

http://www.networkworld.com/news/20...nd.html?hpg1=bn

"Two-thirds of U.S. Internet connections are slower than 5 Mbps, putting the United States well behind speed leaders South Korea and Japan. The United States places ninth in the world in access to "high broadband connectivity," at 34% of users, including 27% of connections reaching 5 Mbps to 10 Mbps and 7% reaching above 10 Mbps, Akamai says in its latest State of the Internet Report. That's an improvement since a year ago, when the United States was in 12th place with only 24% of users accessing fast connections. But the United States is still dwarfed by South Korea, where 72% of Internet connections are greater than 5 Mbps, and Japan, which is at 60%. Hong Kong and Romania are the only other countries or regions to hit the 50% mark."

Nothing surprising here - the US is a big country, with a significant number of its 307+ million people spread across the land, and it's hard to give high speed access to everyone. There will always be people living in places where high-speed wired Internet will be hard to get to, but there are certainly wireless technologies that will do the trick - but only if they're willing to pay for it!


Thursday, December 9, 2010

Multi-Device Plans From Carriers: A Must For the Future?

Posted by Jason Dunn in "Windows Phone Articles & Resources" @ 01:00 PM

http://gdgt.com/discuss/multidevice...looks-like-b4b/

"The reality is that more and more of us have more than one wireless device in our lives and are finding it difficult to justify paying for multiple data plans just because we want to own a smartphone (or two), a tablet, and a laptop. You can see the carriers straining to figure out the right way to price data service on Samsung's new Galaxy Tab tablet (the subject of an earlier newsletter); a shared data plan would make it so much easier for someone to buy one and just add it to their existing plan or bump up their plan a tier."

People reading these sites in other parts of the world - namely Asia and Europe - will, right about now, be thinking "Yeah, we already have that - why are you guys in North American so ass backwards?". Well my Asian and European friends, you're entirely right. We are ass backwards. Our wireless carriers here want us to pay a contract fee for every device we connect - I already pay for Internet access once for my home connection, once for my phone, and they want me to pay another fee to connect my laptop - oh, and once to connect a tablet. This is the way things are, though in 2011 the wireless carriers in North American might, MIGHT, get that this is not a customer-friendly approach.


Friday, February 12, 2010

Google to Offer 1 Gigabit Fiber-to-the-home

Posted by Jon Childs in "Digital Home News" @ 10:00 AM

http://googleblog.blogspot.com/2010...al+Google+Blog)

"We're planning to build and test ultra high-speed broadband networks in a small number of trial locations across the United States. We'll deliver Internet speeds more than 100 times faster than what most Americans have access to today with 1 gigabit per second, fiber-to-the-home connections. We plan to offer service at a competitive price to at least 50,000 and potentially up to 500,000 people."

Google is going to lay fiber to up to 500,000 homes and offer 1 gigabit internet access for a "reasonable" cost. They are asking for for interested communities to answer their RFI. Sounds like a pretty nice deal. It seems like they want to use it for experimenting with their next generation web apps. So if you are interested in really fast Internet and using Google's latest software check out their RFI. According to the information they are going to be creating next generation "killer apps". Given the brainpower they employ they are bound to come up with some pretty cool stuff.


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