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All posts tagged "telus"


Tuesday, May 31, 2011

Shaw Communications Ups Internet Transfer Caps, Lays Out Plan for Big Speed Boost

Posted by Jason Dunn in "Digital Home Talk" @ 08:30 AM

http://shaw.ca/newpackages/?WT.mc_id=C995A2047S98

"Today we are excited to share our new direction on Internet pricing and packaging with you, our customers. With your help, we've created a model that we hope you'll agree is fair, flexible and offers a variety of options for customers today and into the future. We'd like to thank the hundreds of customers who took time to come out to the 34 sessions and those who shared their ideas online. Many of those who participated are the technology innovators who told us they wanted an Internet experience that worked not only today, but for the needs of tomorrow. We also heard that our customers wanted transparency, more choice of internet speed and data options, increased flexibility to meet their varied needs, and above all, fairness."

There's been a lot of noise here in Canada bout UBB (Usage-Based Billing), and as one of the big ISPs here in Canada, Shaw is right in the thick of this fight. Unlike, it seems, the rest of the major ISPs (Bell, Rogers, etc.) Shaw is actively seeking out feedback from their customers and have come up with some interesting results. Read more...


Thursday, April 7, 2011

The UBB Deception: Usage Based Billing in Canada Explained

Posted by Jason Dunn in "Digital Home News" @ 09:30 PM

This is one of more easier to understand videos when it comes to the issue of Usage Based Billing - UBB - and what it really means. I'm putting this on every site in the network because if you're in Canada, you need to understand what's happening (everyone else in the world might find it interesting). Now that one of the ISPs here in Canada has admitted that the pricing of their plans is not linked to actual use, the logic behind UBB start to become even more baffling. We know the motivation is money, but as a "small c capitalist" I believe there's room for plenty of profit while still being fair to your customers. The model of usage-based billing we use in society for buying clothes and food should be applied in the same way for a data connection. Read more...


Wednesday, August 4, 2010

Telus Bridges the Xbox 360 + PVR Gap...I'm Shocked!

Posted by Jason Dunn in "Digital Home News" @ 02:00 PM

http://www.engadget.com/2010/08/04/...dian-xbox-360s/

"After years (and years) of waiting it's no surprise to see the Xbox 360 finally sliding into the role of IPTV set-top box, but we couldn't have seen Canada's Telus being the first in North America to offer the option. It only switched customers over to the Microsoft Mediaroom platform (also used by AT&T's U-Verse, where the feature should appear soon) powering its Optik TV package earlier this year, enabling this new multiroom setup."

A quick history lesson on Telus: they used to be AGT (Alberta Government Telephone), the monopoly for phone service here in Alberta. Over the years they've privatized, changed their name, acquired many companies, moved into mobile and Internet (DSL) access, grown to cover much of Canada, and lately gone into the TV business. I've been a Telus customer off and on in my life, and have generally disliked the company - from a customer's point of view, they've seemed to be highly dysfunctional, with customer service being an afterthought. I was incredibly happy when I was finally able to get my wife's phone off Telus, thus severing my last and only connection with them. I currently have my home phone, Internet, and cable TV service with Shaw, the cable company out here, and both mobile phones with Rogers. Read more...


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