Friday, September 18, 2009
Dell Customer Service: Yes, It's Really That Awful
Posted by Jason Dunn in "Digital Home Talk" @ 11:30 AM
I found this video when fired up the YouTube player on my Samsung BD-P1600 - which magically appeared after a firmware update - and was fumbling around the clumsy software client Samsung made for browsing YouTube videos. What didn't magically appear with the last firmware update was better DVD playback; when I put in a regular DVD, even one brand new out of the package, there's a 90% chance at some point during the movie I'll see the playback sputter, pause, or distort in some way. Blu-ray playback is flawless. The BD-1600 is the player that Samsung sent me to replace the disastrous BD-P1500 that I bought last year. They only offered to replace it after I had sent it back in for repairs twice, and called back again about playback problems for the third time. But I digress...let's get back to Dell.
Generally, I'm a fan of Dell - I think my XPS M1330 is a great laptop, and my office has four Dell monitors in it. I believe that Dell makes good products at reasonable prices. But their customer service is, in a word, atrocious. Read more...
